Resume

Read more about my extensive work experience, or download a pdf version.

Principle UX Designer (2022 to 2024)
Forge Design System, App Frameworks, Network Experience – athenaHealth – Watertown, MA

Led design system UX team, driving design objectives & strategies, optimizing and innovating Figma library for
Drove strategy for full implementation of design tokens to support long term
Conducted discovery and defined design strategy for state-of-the-art patient
Designed global framework for 3rd party application

Lead UX Designer (2019 to 2022)
Global Experience, Forge Design System, Identity Services – athenaHealth – Watertown, MA

Design lead for multiple product
Leveraging a comprehensive UCO approach, designed a HIPAA compliant Telehealth application within 10 days contributing to critical healthcare solutions during the COVID-19
Architected and executed a holistic redesign of the design system guidance and community site, enhancing accessibility, searchability, and engagement.
Acted as a mentor and coach to designers and interns, helping them navigate career challenges and build valuable

Manager of Graphic Design/Content Design Strategist (2016 to 2018)
Creative Strategy and Execution – Columbia ThreadNeedle – Boston, MA

Design lead for Value Add and Thought Leadership streams.
Redesign and rebrand entire suite of email templates as responsive and Marketing Cloud ready.
Provide art direction for Columbia Threadneedle Insights blog.
Produced and edited social media videos.
Designed leave behind materials including brochures, flyers and promotional items.
Perform extensive internal and competitive site analysis.
Design research protocol for site Product Overhaul.
Develop content design strategy for:
- Site personalization
- Advisor educational content integration
Develop email design strategy

Primary Designer 2015 to Current
Independent Consultant – Norwell, MA

Designed and developed responsive site for Citadel Real Estate Group.
Created brand and logo for Citadel
Developing marketing portfolio for local sports team (branding, trading cards, yearbook)

User Experience Designer 2001 to 2015
Digital Banking – Bank of America – Boston, MA

1^st Place – Keynote Small Business Banker scorecard 2014 for work on Account Aggregation, Tiered Access Privileges and Navigation Panel.
Won Best of Six Sigma award for Increase Customer Satisfaction: Online Banking Customers View Intraday Activity
Managed UX teams in Agile & Waterfall workflows
Lead UX design collaboration for large/enterprise scale and world class projects, including
- Authentication Standardization – SiteKey Authentication
- Online Customer Integration for MBNA, Countrywide, USTrust, LaSalle
- Keep the Change (Online Banking)
Design and develop UX artifacts (UX strategies/requirements, flow diagrams, wireframes w/specs, personas, User Journeys, etc) for 1000+ projects
Manage UX budgets, schedules & resources for $100K- $1MM+ site projects, with continuous on-time delivery
Mentor and on-board incoming and junior designers
Strategic partner with Product Management in developing and innovating new service functionality
Evaluate projects, evangelize UX and passionately advocate for the user
Ideate new UX patterns and migrate to standard pattern library

Senior Producer 1999 to 2001
Independent Consultant to Bank of America – San Francisco, CA

Managed design agency and internal timelines for bankofamerica.com site redesign & re-architecture.
Evaluated and renegotiated vendor contract, reducing cost by $100K.
As Information Architect, completed site architecture for Bankofamerica.com
UX design lead for 2nd homepage redesign

Associate Producer 1997 to 1999
Project Management, Organic Online – San Francisco, CA

University of Southern California, Los Angeles, CA
Business Administration, Marketing.

General Assembly, Boston
Design Thinking Bootcamp

San Francisco State University
Information Design

Practical Mgmt, Inc.

Systemation, Inc.
Systems Analysis

Six Sigma – Green belt Bank of America, 2004